Business System Packages | CRM, ERP, AI & Websites

Q: What is the difference between CRM and ERP?

A CRM (Customer Relationship Management system) focuses on the customer-facing side of the business — leads, contacts, follow-ups, sales pipelines, and communication history. An ERP (Enterprise Resource Planning system) covers internal operations — orders, inventory, invoices, employees, production, and financial data. Many growing businesses need both. Alozix can build a unified custom platform that covers both layers, so your customer data and operational data live in the same place and work together.

Q: Which package is best for a restaurant, café, or real estate business?

Restaurants and cafés typically start with the Alozix Operations System — it handles menu management, order workflows, daily inventory, and kitchen operations. Real estate agencies are a natural fit for the Alozix Customer System — tracking property inquiries, managing the sales pipeline, logging client interactions, and following up on leads systematically. Adding the AI Business Assistant lets agencies qualify incoming inquiries automatically and respond to property questions around the clock.

What we build

Four packages. One clear outcome each.

Each package is a complete, production-ready business system — designed around a specific operational job to be done.

Alozix Lead & Customer System

A complete CRM built around how your business actually handles leads, follow-ups, and customer relationships.

✦ AI can be added

What problem it solves

Most businesses lose leads because there is no system tracking who came in, what was said, and what happens next. This package replaces scattered spreadsheets, WhatsApp threads, and memory-based follow-ups with a structured CRM that centralizes every lead, customer, and sales stage.

What's included

CRM dashboard with full lead and customer profiles
Lead tracking with source attribution
Sales pipeline with drag-and-drop stages
Follow-up reminders and task management
Customer history, notes, and communication log
Role-based access for your team
Reports: conversion rates, pipeline health, revenue forecasts

Example use cases

Real estate agencies tracking property inquiries Clinics managing patient lead intake Consultants tracking client pipeline Service businesses managing quotes and follow-ups Marketing agencies with client onboarding workflows Local businesses replacing phone-and-notebook systems

🤖 AI can be added: An AI assistant can be connected to this system to qualify leads automatically, send smart follow-up messages, answer incoming inquiries, and surface which leads need attention — without manual intervention.

Alozix Stock & Order System

An operational management system for businesses that run on products, orders, menus, and inventory.

✦ AI can be added

What problem it solves

Product-based businesses — restaurants, cafés, shops, wholesalers — often manage stock on paper or in disconnected tools. This package gives you a live operational dashboard: what's in stock, what's been ordered, what needs restocking, and what your daily operations look like in real time.

What's included

Product and menu management with categories
Inventory tracking with stock-level alerts
Order management with status workflows (new → in progress → done)
Supplier and purchase order tracking
Operational dashboard with daily KPIs
Waste tracking and cost control reports
Staff access with defined roles

Example use cases

Restaurants managing menu, orders, and kitchen flow Cafés tracking ingredients and daily stock Retail shops managing product SKUs and purchase orders Ecommerce businesses needing internal order operations Wholesalers managing supplier and client orders Small warehouses tracking inbound and outbound stock

🤖 AI can be added: An AI assistant can be connected to handle customer menu inquiries, send automated order status updates, predict stock needs based on patterns, and flag anomalies in daily operations — reducing manual checks significantly.

Alozix AI Business Assistant

An AI assistant built on your business data — answering, qualifying, reporting, and recommending across your CRM, ERP, and workflow systems.

What problem it solves

Generic AI tools like ChatGPT don't know your business. This package connects AI to your actual data — CRM records, orders, inventory, customer history — so it can answer specific questions, handle real customer interactions, qualify incoming leads, and generate business insights without manual data extraction.

What's included

AI assistant connected to your CRM or ERP via RAG architecture
Customer-facing chat: handles inquiries, qualifies leads
Internal assistant: answers team questions about data
Automated reporting: summaries, alerts, and recommendations
Lead qualification with scoring and routing
Integration with WhatsApp, website chat, or internal tools
Semantic caching to reduce token costs over time

Example use cases

AI receptionist handling 24/7 customer inquiries AI agent qualifying real estate leads before human follow-up Internal AI answering staff questions about orders and inventory Automated weekly performance reports delivered to management AI-powered support reducing customer service workload by 60%+

💡 Note on AI usage costs: The Alozix AI Business Assistant is built and delivered as a fixed package. AI API usage costs (e.g. OpenAI, Anthropic, or Google Gemini tokens consumed by the assistant in production) are handled separately, depending on your setup, usage volume, and preferred provider. We will advise on the most cost-effective architecture — including semantic caching to reduce ongoing API costs by up to 80%.

Alozix Website & Digital Presence

A production-ready website or web platform — built to convert, connected to your business operations, and fast enough to rank.

✦ AI can be added

What problem it solves

Most business websites are disconnected from operations — they look good but don't feed leads into a CRM, don't reflect real inventory, and don't automate anything. This package builds a web presence that is designed for conversion and wired into your business systems from day one.

What's included

Business website: brochure, landing page, or multi-page site
Ecommerce store with product, cart, and checkout flows
Booking and appointment systems
Course or learning platform with student management
Connection to CRM, ERP, or automation workflows
Technical SEO: fast load times, structured data, mobile-first
Owner dashboard to manage content, products, or bookings

Example use cases

Service business website with contact forms feeding CRM Ecommerce store with inventory synced to stock system Barbershop or clinic booking site with calendar management Professional course platform with sales page and student portal Restaurant website with online ordering connected to kitchen system Agency or consultant site built to capture and qualify leads

🤖 AI can be added: An AI assistant can be embedded directly into the website — answering visitor questions, collecting lead information, qualifying intent, and routing high-value visitors to the right follow-up — all connected to your CRM or ERP in real time.

✦ Ready to build?

Not sure which package fits your business?

Tell us what you're dealing with — operational mess, missed leads, disconnected tools, or something else — and we'll tell you exactly which system makes sense and what it would look like for your business.

Get a free business audit → Email us directly

FAQ

Common questions about Alozix packages

Honest answers about how we work and what you can expect.

What is a productized business system?

A productized business system is a pre-scoped, clearly defined software delivery. Instead of an open-ended custom project where scope keeps expanding, a productized package has a defined set of features, a clear outcome, and a predictable delivery process. You know what you're getting before work starts. Alozix structures all engagements this way to ensure clarity for both sides — no vague retainers, no scope creep, no surprises.

What is the difference between CRM and ERP?

A CRM (Customer Relationship Management system) focuses on the customer-facing side of the business — leads, contacts, follow-ups, sales pipelines, and communication history. It answers: who are our customers, where are they in the sales process, and what needs to happen next?

An ERP (Enterprise Resource Planning system) covers internal operations — orders, inventory, invoices, employees, production, and financial data. It answers: how is the business running internally?

Many growing businesses need both. Alozix can build a unified custom platform that covers both layers, so your customer data and operational data live in the same place and work together.

Can Alozix add AI to an existing CRM or ERP?

Yes. If you already have a business system — built by Alozix or by another provider — we can assess whether an AI layer can be connected to it. This typically involves building an API integration or a data retrieval layer (RAG architecture) that lets the AI assistant access your business data securely. The feasibility and cost depends on how your existing system is built and what data is accessible. Contact us and we'll review your setup.

Do clients pay for AI usage costs separately?

The Alozix AI Business Assistant package covers the build, integration, and deployment of your AI system. The ongoing AI API usage costs — for example, the tokens consumed by your assistant when it handles customer inquiries — depend on your setup, usage volume, and chosen provider (OpenAI, Anthropic, Google Gemini, etc.).

We design every AI system with cost efficiency in mind: semantic caching, smart routing, and model selection all reduce ongoing token costs significantly — often by 60–80% compared to naive implementations. We'll advise on the best setup for your expected usage volume and help you choose the most cost-effective provider and model.

Which package is best for a restaurant, café, or real estate business?

Restaurants and cafés typically start with the Operations System — it handles menu management, order workflows, daily inventory, and kitchen operations. If the business also needs customer reservations or a loyalty programme, a CRM layer can be added to the system.

Real estate agencies are a natural fit for the Lead & Customer System — tracking property inquiries, managing the sales pipeline, logging client interactions, and following up on leads systematically. Adding an AI assistant on top lets the agency qualify incoming inquiries automatically and respond to property questions around the clock.

If you're not sure which package applies to your business, get in touch — we'll diagnose the operational problem and recommend the right starting point.